Booking Terms and Conditions

BOOKING TERMS AND POLICIES By booking a tour with us, you acknowledge that you have read, understood, and agreed to abide by these terms. If you are making a booking on behalf of others, you confirm that you have the authority to accept these terms on behalf of all participants in your group. THE BOOKING CONTRACT Your booking is confirmed, and a contract is established once Enclose Africa Safaris, or your travel agent, issues a written confirmation upon receiving a 60% deposit of the total amount. We advise you to review your confirmation carefully and promptly report any inaccuracies to us or your authorized agent. Please ensure that the names provided match the relevant passport details. The agreement takes effect after the 60% down payment or security deposit, which includes a non-refundable Gorilla permit booking fee (USD 1500 for Rwanda, USD 800 for Uganda, or USD 400 for DRC). If you are booking on behalf of others, you represent that you have obtained all necessary consents and are responsible for the accuracy of the information provided. Enclose Africa Safaris is not liable for any errors or omissions in the provided details. GENERAL PAYMENT TERMS

• A 60% deposit of the total amount is due within 7 days of reservation.
• The remaining balance must be paid 60 days before the tour begins.
• For bookings made 7-59 days before arrival, the full amount is charged immediately.

Payments should be submitted following the invoice sent to the provided email. Credit card payments are accepted upon contacting and authorizing the sales office. Payment dates do not impact cancellation terms, and clients are responsible for any money transfer fees. COMPLAINTS Any complaints regarding the tour, safari vehicle, or property conditions must be reported immediately. Urgent matters requiring immediate attention should be communicated via our 24/7 service line. Additionally, feedback can be provided in writing by email. Reporting an issue while you are still traveling is what allows us to put it right, so please do that first. If a matter is not resolved on the ground, write to us within 30 days of the end of your trip and we will investigate and respond. Complaints raised more than 30 days after the trip ends may not be accepted, because by then the suppliers involved can no longer verify what happened. SPECIAL REQUIREMENTS Any special requirements must be disclosed at the time of booking. While we will make every effort to accommodate such requests, fulfillment cannot be guaranteed. MANDATORY INSURANCE REQUIREMENTS Personal injury and emergency medical expenses must be covered by insurance. We strongly recommend extending coverage to include cancellation, curtailment, and other unforeseen expenses. Insurance is not included in the tour cost, and you must obtain it independently. CANCELLATION BY THE PARTICIPANT Cancellation fees are calculated based on the date of the cancellation request, as a percentage of the total tour price:

• More than 45 days before departure: you lose only the amounts already committed on your behalf and cannot be recovered, which always includes gorilla permits and may include supplier deposits. These are itemized in your written confirmation.
• 31 to 45 days before departure: 25% of the total tour price
• 16 to 30 days before departure: 50% of the total tour price
• 15 days or fewer before departure: 100% of the total tour price

Please note that gorilla permits are non-refundable once booked and paid. No refunds will be provided once the safari has commenced, and there will be no reimbursement for unused services, tours, accommodations, or inclusions. TRAVEL DOCUMENTS It is your responsibility to ensure that you have all required documentation for entry, departure, and travel, including a valid passport, visas, permits, and certificates. You are responsible for any costs related to missing or incorrect documentation. FLEXIBILITY & UNUSED SERVICES Adventure travel requires flexibility, and Enclose Africa Safaris reserves the right to modify products, services, or itineraries due to unforeseen circumstances. No refunds will be issued for unused services after departure. PASSPORT AND VISAS You must possess a valid passport and obtain all necessary visas, permits, and certificates for the countries you will be visiting. Your passport must be valid for at least six months beyond the trip duration. PHOTOS AND MARKETING We would like to use photographs and video taken during your trip in our marketing, and by booking you agree to this by default. You can opt out at any time, before, during, or after your trip, by telling your guide or emailing info@encloseafricasafaris.com, and we will not use images of you or your party. If we have already published something, tell us and we will remove it. We never publish your name or contact details alongside an image without asking you first. PRIVACY POLICY We use the personal information you give us to answer your inquiry, plan and operate your trip, and share the details your lodges, camps, airlines, and ground operators need in order to host you. We do not sell your personal information. If we ever want to send you marketing that you did not ask for, we will ask your permission first, and you can withdraw it at any time. Full details are in our privacy policy.

GOVERNING LAW AND SUPPLIERS These terms are governed by the laws of the United Republic of Tanzania. Enclose Africa Safaris acts as the organizer of your trip and contracts with independent suppliers, including lodges, camps, airlines, and ground operators, who provide the services on your itinerary.

CIRCUMSTANCES BEYOND OUR CONTROL Where a trip cannot proceed because of events outside our reasonable control, such as extreme weather, natural disaster, epidemic, civil unrest, strike, or the closure of a park or border by an authority, we will offer to move your trip or refund what we can recover from suppliers, less amounts already committed on your behalf. We are not liable for consequential losses in those circumstances, which is what your travel insurance is for.

These booking terms were last reviewed on 24 August 2026.